|
Customer ServiceWelcome to the Customer Service Area of Sexy-Lingerie.com! If you don't find the answer to your question in the topic below, please feel free to contact us with your questions. We pride ourselves on great customer service. Please use this form to email us with questions about products, policies, order status, returns and exchanges or help with using our web site. We'll respond as quickly as possible.
We strive to offer the BEST prices at sexy-lingerie.com. If you can find any item we carry for less on another website just contact us with the website address and item number and we will contact you with an offer to beat their price! Your credit card will be discreetly billed as: Storefront Creations LLC with no indication of the nature of your purchase! DISCREET SHIPPING ON ALL ITEMS All orders from Sexy-Lingerie.com are shipped discreetly with absolutely no indication of the nature of the product on the package or return address. Neither your delivery man or neighbors will know! We offer full hassle free refunds including return shipping for any lingerie item that is in any way defective. Due to the personal nature of our products we do not offer refunds or exchanges under any other circumstances. At Sexy-Lingerie.com you can be assured that any piece of sexy lingerie sent to you from us has never been sent out to another customer! Simply e-mail us at Returns@Sexy-Lingerie.com and our returns department will provide you with the address to send your return and a Returned Merchandise Authorization # . We never share or sell our customers' information to anyone and our site's check out pages are encrypted and SSL certified so that all of your credit card and personal information is protected! All orders are typically processed and leave our warehouse within 24 hours using Priority Mail and we ship out seven days a week. Orders will be received within an average of 2-3 business days from the ship date. Sexy-Lingerie.com offers a FLAT shipping rate of 6.95 for all orders no matter how many items you order! We do not ship orders internationally, only to the continental US, Hawaii and Alaska. A Fed-Ex next day shipping option is also availabe during check out for 24.95 Simply send the full name that was used to place the order in an e-mail requesting your tracking number. We will promptly send your tracking number. You can then go directly to USPS.com or Fed-Ex.com to track the order. Please allow three business days from time of order for your tracking number to become posted on these sites. We want our customers to know that we value their privacy. Any information disclosed to us in order to process your order is kept COMPLETELY CONFIDENTIAL. We do NOT ever sell or share any of your information to other companies. Unless specified otherwise we may periodically contact our customers via email with special offers and send other email notifications. These e-mails never say anything which indicate whether or not you have already made purchases on our site and you can opt out of our e-mail list at any time by simply contacting us and letting us know you no longer want to be on our list to receive coupons or special offers. We also protect your privacy by shipping all orders in plain boxes that do not say anything about what is inside them. Our company name on the return address label is an abbreviation which in NO way relates to lingerie or indicates the nature of the company or the product. We always offer discreet billing as well. The only company name that will appear on your credit card statements in relation to purchases made on our site is STOREFRONT CREATIONS LLC which in no way indicates the nature of your purchase. |